Under the Spotlight With Lindsey Risker

October 12, 2026

Lindsey Risker Shares Her Anabas Journey

Lindsey Risker started her career in facilities management at age 17 and joined Anabas in 2013 as a Helpdesk Coordinator. Since then, she has progressed through a number of roles, developing her knowledge of facilities management and gaining a broader understanding of how the business operates.

Today, Lindsey is Head of Business Support, helping to lead a centralised function that supports Anabas clients and onsite teams.

We caught up with Lindsey to talk about her career journey, the role of the Helpdesk, how technology has changed the way the team works, the challenges of a busy support function and what excites her about the future of FM.

What changes have you seen in client expectations since joining Anabas?

Technology has changed the way people communicate.

Before the Covid-19 pandemic, we used to receive a lot of calls because people were more office-based. Now working from home is more common, people tend to email or message more.

We have brought in systems that enable us to integrate with things such as WhatsApp, so clients and staff can contact us on the go.

How do you see the role of technology developing in Business Support?

Seeing what some AI functions can do to automate certain processes is quite exciting to me. I know it will free up time for the team to really zone in on ensuring we deliver the best customer service possible and being more personable with our clients and staff onsite.

What is something people outside FM don’t understand about Helpdesk operations?

How busy we are. We support many clients, so we have to juggle and prioritise a lot. The Helpdesk is the one-stop shop for all questions and queries.

We get asked a lot of random things, and there are times when we don’t know the answer, but we will always try to help and support as best we can.

What has been your biggest challenge as your role has evolved?

Being more strategic, looking into the future and foreseeing what’s next and planning for it. I’m used to dealing with and solving problems as they happen, so learning to look further ahead has been an important part of my development.

What are the biggest challenges your team faces day to day?

Reactive issues. It can go from zero to one hundred in an instant.

What advice would you give someone starting out in FM support?

Listen, communicate effectively and work hard. Utilise the people and teams around you for support and try to follow the processes and procedures that are in place. They are there for a reason.

How would you summarise your role at Anabas?

It’s great, and no day is the same. Yes, it can be challenging at times, but the people, the culture and, most importantly, working alongside my team have been the highlight for me over the years.

Lindsey’s journey at Anabas reflects the opportunities that can come from developing your skills, taking on new responsibilities and building experience across different areas of facilities management.

From joining as a Helpdesk Coordinator in 2013 to her current role as Head of Business Support, Lindsey continues to focus on supporting clients and onsite teams while looking at how technology can help the team work more effectively and deliver the best possible customer service.

Discover more about Lindsey’s career journey at Anabas, including the training, teamwork and opportunities that have supported her professional development.