March 14, 2022

Integrated facilities management – IFM

Integrated facilities management, or IFM, is where all or most of your FM services are overseen by a single provider. This gives you greater insight to fully align with your business goals whilst being a cost-effective option.

Choosing the right IFM partner is a significant decision, so it’s important to select a provider who can support your business effectively.

What is IFM in facilities management?

IFM is a facilities management strategy where the majority of facility responsibilities are covered by a single provider. This includes both soft FM and hard FM, which is often referred to as Total Facilities Management.

Integrated facilities management is widely adopted as it simplifies service delivery, improves visibility and control, and supports a more cost-effective operating model.

What’s included in integrated facilities management?

The types of services covered by integrated facilities management vary, but typically include hard and soft management of the following:

• Mechanical and electrical maintenance 
• Building and fabric maintenance
• Cleaning and environmental
• Reception and front of house
• Security
• Catering
• Logistics and office services

What are the benefits of combining everything with integrated facilities management?

Below, you’ll find the key benefits of combining your facilities management.

A single point of contact

A single point of contact for all FM needs is key to success with IFM. Your facilities manager can manage all communication, organise work, and prioritise issues efficiently.

At Anabas, our Floor Captains are trained experts across multiple service areas and can balance them accordingly. These individuals make our IFM provision work and are the daily point of contact for our clients.

They oversee reporting and progress checks, resolve issues swiftly, and build trusted client relationships. This will be a person who knows you and your account, rather than multiple people who may be unfamiliar with what is going on.

Consistency of Services

FM is a unique part of business culture. It reaches into every aspect of working life, yet its impact is sometimes overlooked. Clean, orderly premises that reflect your corporate image can enhance client experience, employee satisfaction, and business success. 

Similarly, a front-of-house team that can efficiently handle and direct people to a well-presented and organised meeting room helps to create an environment of focus and progress. Imagine an important visitor being eloquently shown to their meeting room, offered refreshments and provided with the assistance they need, rather than having to navigate your premises without help.

When your entire facilities management provision is covered by the same provider, communication across services is clearer, enabling faster problem resolution.

Fast and Flexible Access to Services 

When a building’s lights fail or there is a leak in the bathrooms, a siloed FM setup would mean this takes longer to resolve due to multiple providers needing to coordinate to ensure that a resolution is planned.  

With an IFM approach, the facilities team would be readily available to attend to reactive work with ease. Integrated facilities management lets us respond quickly and handle additional tasks efficiently, without needing to coordinate across separateFM services.

Long-Term Cost Reduction

Managing contracts across multiple providers can expose businesses to rising costs from inflation and increased utilities. IFM consolidates services, helping to control costs more effectively over time.

As a provider of IFM services, we have honed our skills in IFM over the years, and across a breadth of both sectors and company sizes. Here are the benefits of IFM.

Is An Integrated Facilities Management Approach Right for You?

 Integrated facilities management could be right for you if you:

• Currently use multiple FM providers
• Want a single point of contact
• Aim to reduce administration when managing building work

While consolidating services may seem daunting, Anabas partners with you to deliver consistent, reliable FM solutions that exceed expectations.

Speak to us today about our integrated facilities management provision and discover how IFM can benefit your business.