Right size, Right fit
With up to 80% of office workers now hybrid working since the end of the pandemic, the role of the facilities manager has evolved and now blends with the traditional responsibilities of the HR team around office culture, wellbeing and employee engagement. A focus on these responsibilities can attract and retain the best talent while enticing workers back into the office on a more frequent basis.
Facilities teams have the power to give employees a fantastic workplace experience from the moment they step through the door to when they log off at the end of the day. Well-maintained offices that are designed to care for the mental and physical wellbeing of the workforce and support them throughout their working day can warrant the time and effort of the daily commute, making their ‘in-office’ days just as enjoyable as those spent working at home.
Working in the office needs to be a productive experience, free from issues such as AV equipment malfunctioning or meeting room double-bookings, that guarantees a hassle-free and enjoyable day.
Here, the support of your facilities team has the power to create a seamless journey for employees who need to use the office to promote workplace productivity. Helpful and welcoming front of house operations can secure spaces and resources ahead of important meetings that need to take place in the office, while other FM operatives are there to support with equipment set up, room configuration, and even the right coffee and lunch order. A smooth and enjoyable workplace experience has the power to boost productivity while leaving a lasting impression on hybrid workers.
To help create memorable workplace experiences, all Anabas staff receive customer service excellence training to make guests and employees feel special from the moment they step through the door. No matter what our service delivery touchpoint is, whether that’s our front of house team, our engineers, or our cleaners, each Anabas team member understands that their interaction with your employees and office occupants has the potential to enhance and improve the overall experience.
We have dedicated Anabas floor captains who seamlessly integrate and engage with our client’s employees and guests while taking ownership of the customer experience. The role of the floor captain is to identify what needs to be done to keep the office floor and facilities running smoothly for all your employees and guests while being an approachable, single point of contact for anyone requiring support.
To enhance the user experience, we have developed and introduced a workplace experience manager role, whose aim is to transform workplaces into destinations that are hubs of collaboration that can be enjoyed rather than endured. They rethink the employee experience, focussing on how spaces are managed and used while implementing tools and procedures to help employees adjust to new hybrid working models.
The workplace of the future will likely develop further as working arrangements evolve and change. At Anabas, we see this as an opportunity to re-establish how a truly engaging workplace functions. By relentlessly focusing on the finer details that make a difference, we can consistently match the needs of the employees and visitors that occupy them and deliver world-class guest experiences.
This post is one of a four-part series, where we explore how creating memorable workplace experiences can encourage employees back into the office after years of remote work post-pandemic. We draw upon industry-specific research and our own five-star facilities management service delivery experience, that focuses on perfecting the finer details to deliver great customer experiences.