May 13, 2025

As we celebrate World FM Day 2025, the global facilities management community comes together under the theme Resilience in Action: FM Thriving in a World of Change. It’s a powerful reminder of our role in creating resilient, high-performing corporate workplaces and delivering an exceptional workplace experience.

This annual recognition highlights the vital contributions FM professionals make to organisations worldwide – how they help to create environments that not only function efficiently, but also enhance workplace experience, and truly excel and allow their occupants to thrive.

At Anabas, as the UK’s only corporate FM specialist, we’ve witnessed firsthand how resilience has become the cornerstone of successful facilities management. The landscape has evolved dramatically over recent years, requiring FM professionals to demonstrate unprecedented adaptability while continuing to deliver great workplace experiences in increasingly complex environments.

Embracing change through resilience

Resilience in facilities management goes beyond merely surviving disruption – it’s about harnessing change as a catalyst for improvement.

The past few years have transformed our understanding of workplaces. Change has happened at unprecedented speed, which has placed huge demands on FM professionals to continuously reinvent their approach, all while maintaining the highest standards of service.

In our work with corporate clients across the UK, we’ve seen that the most successful FM strategies are those built around several key pillars of resilience, which we will outline here.

Experience is still everything

At Anabas, we believe that first-class facilities management is all about the experience. How it feels to walk into a space that just works, where everything is considered, and service is seamless.

We focus on the everyday interactions that shape lasting impressions. From a warm welcome at reception to an immaculately prepared meeting room or a quietly resolved issue behind the scenes, every touchpoint is an opportunity to deliver service that reflects our clients’ brand and enhances the workplace experience. Our people are trained to notice the details others might overlook because we understand that it is not just about buildings, it is about the people who use them.

Sustainability in action

Environmental responsibility has evolved from a corporate aspiration to a business necessity. At Anabas, we’ve moved beyond simply implementing sustainable practices to embedding them into every aspect of our service delivery.

From pioneering low-carbon cleaning methodologies to implementing energy-efficient building management systems, we’ve demonstrated that sustainability isn’t simply a case of reducing environmental impact. In addition, it needs to centre around creating long-term value through resource optimisation and responsible stewardship.

People-centric places

The workplace has become more than just a physical location – it’s now a people-centric hub and a vital part of the employee experience. Our teams focus on creating environments that prioritise wellbeing, productivity, and inclusivity.

By developing spaces that adapt to diverse working styles and individual preferences, we help our clients foster cultures where people feel valued, supported, and empowered. Our approach is grounded in the belief that when people thrive, businesses flourish – making the human element of FM more important than ever.

Navigating changing workplaces

The rapid evolution of workplace models has placed FM professionals at the centre of organisational transformation.

As companies continue to refine hybrid working strategies, our role has expanded to encompass not just the management of physical spaces, but the seamless integration of in-office and remote experiences.

Through data-driven insights and continuous collaboration with clients, we’ve crafted flexible solutions that accommodate evolving workplace dynamics while maintaining consistent service excellence across diverse environments.

Innovation in technology

Digital transformation has revolutionised facilities management by enabling unprecedented levels of efficiency, insight and service personalisation. At Anabas, we’ve embraced technological innovation not as a replacement for human expertise, but as a powerful amplifier.

From IoT-enabled building systems that anticipate maintenance needs, to digital platforms that allow real-time service adjustments, we harness technology to enhance our ability to deliver exceptional experiences at the same time as optimising resource allocation.

As we celebrate World FM Day 2025, we recognise that resilience in facilities management goes far beyond weathering the storms. We see it as an opportunity to thrive amidst constant change by anticipating needs, embracing innovation and maintaining an unwavering commitment to excellence.

The future of facilities management belongs to those who can transform challenges into opportunities. At Anabas, we’re proud to be leading the way in shaping resilient, future-ready workplaces across the UK corporate landscape.