Success Stories with: Ellamay Boxall

Tell us about your journey within the company.

I joined Anabas in late 2024 as a Contract Support Coordinator. Before that, I worked in a hospital, delivering soft FM services to staff. This gave me valuable experience in both reactive and planned preventative maintenance (PPM) tasks and helped me build confidence as I transitioned into my role at Anabas.
 
After spending around a year working in facilities management at Anabas and thoroughly enjoying it, I decided to broaden my understanding of the industry. That’s when I took the leap and began my Facilities Management apprenticeship, delivered in partnership with GLP Training, in September 2025.
 
Since starting my apprenticeship, I’ve been focused on developing my career and gaining hands-on experience across all aspects of facilities management. I am due to complete my apprenticeship in January 2027 and hope to continue progressing into a more senior role in the future.

What steps has your development taken, and how has Anabas supported you in this?

Anabas has supported me from the start. They helped me choose the right apprenticeship level, check in with me regularly, and provide guidance whenever I need it.

 
Anabas gives me the time I need to attend all progress reviews, workshops, and support sessions. After these sessions, I also have dedicated time to continue working through the material. This structured support allows me to balance a full-time role with my apprenticeship without feeling overwhelmed. While it’s a balancing act, I have complete confidence in the support Anabas provides.

What do you love most about working at Anabas?

My team. They are incredibly supportive, and we work together to deliver a five-star service to our clients. Everyone steps in to help when needed, which creates a positive and collaborative environment.

 
I also enjoy seeing the real impact our work has in the workplace, from smooth daily operations to improving the experience for clients and visitors.

How have you grown during your career, and how has it influenced your role?

Since starting my Facilities Management apprenticeship, I’ve become much more confident in identifying key aspects of FM and understanding client requirements. For example, I now have a stronger grasp of carrying out risk assessments, recognising potential hazards, and implementing control measures.

 
This personal growth has made me more proactive in my role. I feel confident making decisions and contributing to the smooth running of our sites, which is incredibly rewarding.

Can you give us an example of a time when you feel you went above and beyond at Anabas?

 
I introduced a morning positivity segment during our daily team huddles. After discussing the idea with my line manager, she suggested exploring resources from randomactsofkindness.org.

 
Each morning, I now open the meeting with a positive action for the team, such as recognising achievements or giving compliments. This has created an uplifting start to the day and gives my team something meaningful to reflect on. While this isn’t a formal part of my role, it’s been really rewarding to see the positive impact it has on my colleagues and the team’s energy.

Would you recommend Anabas as an employer to family and friends?

 
I have already recommended Anabas to friends and family, and I absolutely would again. Everyone here has been carefully chosen for their roles, and the teams work seamlessly together. Anabas is an upbeat and enjoyable workplace where you feel genuinely supported at every step of your career journey.

What advice would you give to someone considering an apprenticeship?

 
Start as soon as you can. I wish I’d begun my apprenticeship earlier! Don’t listen to the doubtful voices in your head. With Anabas, you’ll always have colleagues ready to guide, encourage, and support you.
 

One of the best parts about my Facilities Management apprenticeship at Anabas is learning alongside people who already have experience in the topics you’re studying. Help is always available, and the structured support ensures you can balance learning with your day-to-day role.