What is total facilities management? | Anabas
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What is total facilities management?

February 7, 2025

Selecting the right FM supplier to maintain your building can seem both time-consuming and potentially confusing.

Do you appoint several single-service providers? Or should you be working with one provider who can offer you an integrated, total facilities management (TFM) solution to save you time and money, allowing you to concentrate on your business?

 

The true meaning of TFM and how it works

Under a TFM contract, the responsibility for service provision is entrusted to your sole chosen supplier, including everything from M&E (mechanical and electrical) maintenance and cleaning to security and reception.

The TFM route ensures that we look at all our services as part of a combined journey through your building, from the time your people and visitors enter the building to the time they leave.

Joining up all your FM services into one combined, coherent structure provides several specific benefits over procuring numerous single-service contracts.

 

The benefits of total facilities management

What you can expect from a TFM contract:

  • We save you time and allow you to concentrate on doing your job

    Your FM team will benefit from a single point of contact. Rather than managing multiple contracts for maintenance, cleaning and front of house services, for example, you will have one unified solution. By consolidating services, our clients can regain any lost time from managing multiple relationships on a daily, weekly or monthly basis.
  • A unified team

    By combining areas of service, a TFM contract can break down the silos that could be limiting the effectiveness of your FM solution and diluting the service experience.
  • Knowledgeable technicians

    A combined services approach can reduce the number of personnel needed to deliver effective FM, saving you money. At Anabas, we train staff in multiple disciplines, creating synergy between the different services we deliver.
  • All your management information in one place

    You have access to the management information for all service areas in one place. During the mobilisation process, we work closely with our clients on the format, frequency and style of management information they wish to receive.
  • Consistency across services

    Unlike separated FM services, which can be costly and inconsistent, TFM ensures the same high standards are maintained across all service areas.

 

Total facilities management services

TFM covers all services under FM. Whether it’s hard FM services like mechanical and electrical maintenance or those under soft FM, such as cleaning and reception services, all needs are taken care of by one provider.

Find out more on total facilities management services with Anabas.

 

People are key to a TFM contract

To deliver a truly integrated TFM solution, one thing that has been proven time and time again is having one point of contact who is highly visible, recognisable and available as the go-to person for all FM needs.

This does not just mean one Account Director or Facilities Manager running the entire show with only a bird’s eye view of operations – there is another mid-level supervisory role that needs to be fulfilled to make a TFM solution work. A great example of this is the Anabas Floor Captain role.

Our Floor Captains wear many hats and sit across all our service lines. They are trained as an expert in several areas and can balance them accordingly. We coach our Floor Captains on the behaviours we expect in delivering a great customer experience for our clients, with emphasis on “See it, own it, fix it”.

These individuals make our total FM provision work and are the daily point of contact for our clients, building relationships directly to improve communication and resolving issues faster.

 

Are there disadvantages of total facilities management?

One concern is the having-all-your-eggs-in-one-basket argument. While it is true that you are reliant on one service provider for all your FM services, this leads to the key approach we feel mitigates this risk: partnership.

Our services are operated in a collaborative manner with all-round openness and transparency. Through our one-team approach and empowered staff we create performance-led TFM partnerships and deliver a consistent, first-class FM service for our clients.

 

Considering a change to your facilities management provision?

If you are considering a TFM solution and would like to discuss how Anabas can support your workplace strategy in a new, fresh and collaborative way, please get in touch using the form below or find out more on total facilities management with Anabas.

We would love to hear from you