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February 7, 2025
Selecting the right FM supplier to maintain your building can seem both time-consuming and potentially confusing.
Do you appoint several single-service providers? Or should you be working with one provider who can offer you an integrated, total facilities management (TFM) solution to save you time and money, allowing you to concentrate on your business?
Under a TFM contract, the responsibility for service provision is entrusted to your sole chosen supplier, including everything from M&E (mechanical and electrical) maintenance and cleaning to security and reception.
The TFM route ensures that we look at all our services as part of a combined journey through your building, from the time your people and visitors enter the building to the time they leave.
Joining up all your FM services into one combined, coherent structure provides several specific benefits over procuring numerous single-service contracts.
What you can expect from a TFM contract:
Unlike separated FM services, which can be costly and inconsistent, TFM ensures the same high standards are maintained across all service areas.
TFM covers all services under FM. Whether it’s hard FM services like mechanical and electrical maintenance or those under soft FM, such as cleaning and reception services, all needs are taken care of by one provider.
Find out more on total facilities management services with Anabas.
To deliver a truly integrated TFM solution, one thing that has been proven time and time again is having one point of contact who is highly visible, recognisable and available as the go-to person for all FM needs.
This does not just mean one Account Director or Facilities Manager running the entire show with only a bird’s eye view of operations – there is another mid-level supervisory role that needs to be fulfilled to make a TFM solution work. A great example of this is the Anabas Floor Captain role.
Our Floor Captains wear many hats and sit across all our service lines. They are trained as an expert in several areas and can balance them accordingly. We coach our Floor Captains on the behaviours we expect in delivering a great customer experience for our clients, with emphasis on “See it, own it, fix it”.
These individuals make our total FM provision work and are the daily point of contact for our clients, building relationships directly to improve communication and resolving issues faster.
One concern is the having-all-your-eggs-in-one-basket argument. While it is true that you are reliant on one service provider for all your FM services, this leads to the key approach we feel mitigates this risk: partnership.
Our services are operated in a collaborative manner with all-round openness and transparency. Through our one-team approach and empowered staff we create performance-led TFM partnerships and deliver a consistent, first-class FM service for our clients.
If you are considering a TFM solution and would like to discuss how Anabas can support your workplace strategy in a new, fresh and collaborative way, please get in touch using the form below or find out more on total facilities management with Anabas.