Right size, Right fit
Tell us more about your role at Anabas and your journey with the company so far?
I started working at Anabas in June 2013 as a helpdesk administrator, working on a large contract which covered over 70 sites nationwide.
In 2016, I was promoted to account executive and delivered the admin and day-to-day management of one of our key contracts for around 3 years. I really enjoyed it there; each day was exciting and presented some great challenges!
I have also worked at other client sites as helpdesk cover due to holidays, absence, and training.
The helpdesk team at Anabas are great, we all support each other – we’re like a little work family unit.
Can you tell us a little bit about your career history?
I started my career at the KP crisp factory. I ended up working there for 14 years, initially working night shifts, and progressing to a team leader position within the quality department. In 2001, as my children were growing up, I made a complete change to working as a customer service agent at Barclaycard, again working my way up to team manager, managing 16 frontline customer service agents. After being made redundant from Barclaycard, I joined Anabas.
What are the main challenges you face in your role?
My role is very client-focused; each request I receive is a unique situation to solve while keeping the client’s specific requirements in focus. It can take some creative problem-solving skills and experience to work through each query to deliver a first-class service for our clients.
What do you like most about your role and working in FM?
I love a challenge and, in this role, in this industry, each day is different. From one day to the next, it’s impossible to know exactly what or who I’ll be dealing with, and that keeps things exciting.
What’s been your biggest highlight whilst working at Anabas?
Being promoted to account executive and looking after my own client for 3 years was a real highlight for me. I’m also very proud of completing my Level 3 Team Leader / Supervisor Apprenticeship in 2021 for which I achieved a distinction!
What advice would you give someone who is interested in working in FM?
FM is not for the faint hearted – you need ways to stay motivated and be able to work under pressure. But in time, you’ll become an expert at spinning many plates and using your own initiative!
Tell us how Anabas is #brilliantlydifferent?
Anabas cares about the wellbeing of its staff and is always looking at ways to improve. The company stands out from the rest because here, you’re not just a number on a payroll. You are part of a big family and what you have to say matters.
To me good customer service is… (finish the sentence)
Putting yourself in their shoes, building rapport and showing empathy, with a can-do approach. And most importantly, you must always treat your clients how you’d expect to be treated…
What’s on your bucket list?
Travelling to Australia to see my niece. I’d also love to go to Mauritius!