A well-managed reception area is more than just a welcoming space – it’s the first point of contact that sets the tone for your entire business. Whether it’s warmly greeting employees or managing VIP visitors, your front of house team plays a critical role in shaping perceptions and ensuring smooth operations.

Understanding the customer

From the receptionist at the welcome desk to the host guiding guests to their destinations, or setting up audiovisual equipment for an important presentation, every interaction is an opportunity to understand and meet the needs of your visitors. Each touchpoint along the way contributes to their overall experience.

Front of house covers this and so much more, so it pays to treat it as an important part of the customer journey.

Why you should outsource front of house and reception services to a specialist provider

The benefits of outsourcing your reception services go much further than just making things easier. It can also improve your customer service and your operational efficiency.

First impressions

Receptionists and front of house staff are often the first contact a customer, client or employee has with your business. We provide training that’s tailored to the unique needs of each client, ensuring a strong first impression and showcasing your values from the initial interaction.

A specialist provider

At Anabas Welcome, we have decades of experience in developing and maintaining teams that fully understand your customers, what they expect and how to make their visit as smooth as possible. We achieve this thanks to a customer service training programme that’s centred on corporate office environments.

Manage staff resource

Meeting & greeting, general queries and administrative tasks can quickly stack up, even more so in offices with high footfall and telephone activity. Having dedicated staff for these tasks balances resource and keeps your focus where it’s needed.

Cover for the unexpected

At Anabas Welcome, we have a dedicated team to cover absences, ensuring you’re never without cover for your front of house.

Flexibility for any sector

We understand the nuances of each corporate sector and tailor our customer service accordingly. A particular challenge in finance and law, for example, is attracting and retaining valuable clients and candidates – delivering a memorable customer service experience (for the right reasons) will help you do that.

Upgrade your reception services

Outsourcing your front of house and reception services ensures that every visitor experience is seamless and aligned with your values.

With the support of a specialist provider, you can focus on your core business, confident that your customer service operations are handled by a dedicated team. Whether you’re looking to improve efficiency, elevate customer service or simply ensure that your first impression is always a positive one, outsourcing is a strategic solution that delivers results.