Right size, Right fit
Selecting the right FM supplier to maintain your building can seem both time-consuming and potentially confusing. Do you appoint several single service providers? Or should you be working with one provider who can offer you an integrated, total facilities management (TFM) solution to save you time and money, allowing you to concentrate on your business.
Under a TFM contract, the responsibility for service provision is entrusted to your sole chosen supplier, including everything from M&E (mechanical and electrical) maintenance, to security & reception and cleaning.
The TFM route ensures that we look at all our services as part of a horizontal journey through your building, from the time your people and visitors enter the building to the time they leave. We do not look at our services as separate service lines or in vertical service silos, we see them as creating an efficient journey through your building.
The combination of all your FM services into one combined, coherent structure provides several specific benefits over procuring numerous single service contracts.
Here’s how we make TFM work for our clients:
To deliver a truly integrated TFM solution, one thing that has been proven time and time again is having one point of contact who is highly visible, recognisable, and available as the go to person for all FM needs. This does not just mean one Account Director or Facilities Manager running the entire show with a helicopter view of operations – there is another mid-level supervisory role that needs to be fulfilled to make a TFM solution work. A great example of this is the Anabas Floor Captain role.
An Anabas Floor Captain wears many hats and touches all our service lines. They are trained as an expert in several areas and can balance them accordingly. We coach our Floor Captains on the behaviours we expect in delivering a great customer experience for our clients, with emphasis on, “SEE IT, OWN IT, FIX IT”. These individuals make our Total FM provision work and are the daily point of contact for our clients, building relationships directly to improve communication and resolving issues faster.
One often highlighted concern is the “all my eggs in one basket” argument. While it is true that you are reliant on one service provider for all your FM services, this leads to the key approach we feel mitigates this risk – partnership. Our services are operated in a collaborative manner with our clients with openness and transparency all round. Through our one team approach and empowered staff we create performance led TFM partnerships and deliver a consistent, first-class FM service for our clients.