Front of house personnel set the tone that radiates throughout a workplace for a consistent and positive guest experience. Regardless of the enjoyable office perks or the quality of coffee provided, a disengaged reception team can discourage employees from using the office. Creating an inspiring and encouraging environment is the first step towards success.

In this blog post, Shola Francis, Head of Commercial Experience at Anabas Welcome, explores the innovative approaches through which front of house teams are elevating the guest experience, beyond the traditional confines of the reception desk. 

Setting the scene for exceptional guest services  

Front of house teams create lasting, positive first impressions in the buildings in which they operate. Their welcoming presence and proactive approach set the tone for a productive and positive experience. Our teams are not limited to the front desk; they navigate the reception area to help employees and guests with a variety of issues and needs that may arise throughout the working day. 

By anticipating needs, securing resources, ordering refreshments, or coordinating and managing deliveries, our teams ensure everyone feels supported throughout the day. Due to the personal and genuine relationships they cultivate with building occupants, their roles are essential to fostering a culture where your people can thrive at work. 

Building a guest-centric culture

Spurred on by the pandemic and the rise in hybrid working, front of house teams play an instrumental role in nurturing a feeling of community. Our teams lead the way in coordinating efforts to bring together building occupants, including organising pop-up stalls, running wellbeing initiatives, and holding town hall meetings. 

Using front of house technology to drive improvements in guest services

Technology has become a valuable tool for our front of house teams to deliver first-class guest services. Tasks such as issuing visitor passes, managing sign-ins, and booking meeting rooms can now be automated to free up time. Teams can then focus on creating memorable experiences and providing the human touch that technology could never replicate.  

By embracing their expanded roles, front of house teams are transforming the modern workplace. They are no longer simply welcoming arrivals; they serve as the creators of a vibrant and supportive environment. As a result, your guests and employees feel welcome, connected, and empowered to thrive.