FM Helpdesk

The Anabas 24/7 FM Helpdesk is at the heart of your workplace. It is the single point of contact for all building occupants’ needs and the central hub that supports both proactive and reactive maintenance. We provide a self-delivered 24/7 service, acting as the vital bridge between your people and our on-site technical teams.

Our helpdesk is integral to all our services, ensuring a rapid, professional, and fully managed response to every request. It is the engine that powers truly seamless Total Facilities Management (TFM).

We go beyond simply logging calls. Our UK-based helpdesk team is trained to understand the specific needs of corporate environments, acting as a true extension of your team.

• A Single Point of Contact: One simple, reliable channel (phone, email, or portal) for your employees to log any FM issue, from a broken light to a meeting room request.
• Intelligent Triage: Our experts don’t just log issues; they understand them. We assign a priority level to every request, tailoring the response plan to minimise business disruption.
• Proactive Issue Management: We use helpdesk data to identify trends, highlight recurring issues and schedule preventative maintenance before problems occur.
• Full Ownership & Visibility: From the initial log to the final sign-off, our team takes full ownership, coordinating all on-site engineers and third-party suppliers, so you don’t have to.

Our helpdesk is powered by the latest CAFM (Computer-Aided Facilities Management) software. This technology provides an end-to-end management, tracking, and reporting solution. For you, this means complete transparency.

You get real-time data, detailed performance reports, and actionable insights into your building’s operations, all measured against the KPIs that matter to you.

We understand that every corporate office is different. We can deploy our helpdesk in a way that best suits your culture and operational needs:

• On-Site Helpdesk: A dedicated team based in your building for a visible and highly integrated service.
• Centralised Business Support: A shared, 24/7 team of experts based at our business support centre, providing a cost-effective and resilient solution.