Right size, Right fit
At Anabas, we often reflect on what contributes to a High Performing team. Planning and clear direction are key, but so is having the right personalities and skills mix. As such, training and development can be used to enhance and develop skills within the team. Training for FM staff comes in two forms – training to ensure personal and career development, and training that is tailored to your clients’ needs and requirements, enabling you to deliver the best possible service.
Developing new skills to enhance client services
So much of FM delivery is practical and problem-solving, so learning from experience in the form of mentoring and coaching on a one to one basis is invaluable. Formal qualifications are relevant and can provide a great basic knowledge as an overview, but they are not necessarily tailored to what your clients need on a daily basis.
Why one to one?
People tend to learn from example regardless of their preferred learning style and so with the right guidance and encouragement, positive growth and job satisfaction should flourish.
The idea of becoming a mentor or coach is still one that is often shied away from. A number of common challenges include:
In order to combat the above, a cultural shift to alter the style of management in an organisation is often required – but if all staff are developed in the same way from the top down, then managers and supervisors can lead by example.
Making it work
And remember, the key to being an effective coach is a good collaborative working relationship with the learner.
Learning key FM skills & measuring success
Coaching and formal training should mark part of the development process and our staff are also responsible for their own development. They need to identify their own needs, set their own pace and use their own initiative.
A combination of learning styles and resources can be used and these include;
Develop a training plan with each member of staff and document progression in the following ways:
Training should be an ongoing journey based on the individuals in your business, your clients’ needs, changes in the industry and legislation. It comes in many forms, from online self-managed learning to a more formal classroom setting, shadowing and mentoring.